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Email messages

email-iconI guess I’m starting to sound cranky, but if I can’t complain to you, who can I complain to?  🙂

Another pet peeve…

If you (the generic ‘you’, not you personally, of course!) send me (or the help desk) an email asking a question or asking me to do something, I would think you would kinda watch your email a tad more closely, to see if I get back to you. I may not get back to you immediately (although I do that a lot), but usually within a couple of hours.

I’m pretty good about answering emails and a lot of time I have an answer for you or, often, another question. Sometimes I have to do the “do you mean…” or “do you want me to do A or B?” sorts of emails back at you. Until I have an answer, I can’t do anything.

When you send an email and then don’t answer my question back for two days, I have to figure it’s not as important as you made it sound in your initial request.

My current example is a student who asked the help desk for something that I need to fix. No problem, but I need to know something from the student first. The original question comes in on Friday morning and by Saturday noontime, there’s no response. Turns out the answer came in Saturday late afternoon. But, on Tuesday morning there’s a follow-up “I haven’t heard from you” not-quite-a-complaint. Sigh.

We all have that happen… the student who calls your office every 15 minutes wondering why you haven’t answered them, when you have like 3 classes back to back and you’ve barely been to the bathroom, much less had a chance to check your phone messages. I get it.

So… if you ask a question, you can usually expect an answer… that’s what I do, after all. Watch for it and make sure I’m not asking you a question back…

 

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