Updated Bookstore Hours

In order to serve our students better, the GCC Bookstore is slightly changing our normal semester hours from what it has been in the past. Our new hours begin 9/5/17 and are as follows:

Monday & Tuesday: 9am-6pm
Wednesday & Thursday: 9am-5pm
Friday: 9am-1pm
Saturday & Sunday: CLOSED

We will also be closed on Monday, September 4th for Labor Day. The rest of this week we are still on our extended hours for the start of the semester and open 9-6 today through Thursday, and 9-4 Friday.

Remember, if you drop a class you can still receive a full refund for the textbook as long as it is in its original condition, and you bring or mail it in WITH YOUR RECEIPT and proof of schedule change. This is our policy through the end of the add/drop period. If you have any questions, please call or e-mail.

Thank you,

Bookstore Management

Genesee Community College Bookstore
P: 585-345-6878 I F: 585-344-3515
1 College Road, Batavia, NY 14020

Computer System Maintenance – Monday, October 12 – 7 am to 5 pm

Yeah, sorry… all day computer maintenance on the Columbus Day holiday.


All systems will be affected; access to computer systems will be impacted. This includes, but is not limited to:

  • Genesis
  • Blackboard
  • Banner / Banner Self Service
  • Library
  • College web site
  • Faculty/staff email — student email will NOT be impacted

If you do gain access to any system during the day, you may be cut off at any time without warning.

STUDENTS — now I know a lot of you take advantage of the holiday to catch up. Especially adult students who have ‘day jobs’ and need to do homework when you can. You can still do a lot of things without Blackboard, if you plan properly. Make sure you download and print your syllabus and course schedule, and have your textbook available. With those you can do any or all of the following:

  • read and outline textbook chapters
  • study textbook materials for a test
  • outline/write projects or essays that will be due (just because the Genesee library isn’t available, doesn’t mean the entire Internet is closed!)
  • do homework at publisher web sites (make sure you have direct login information; if the only way you know how to get there is through Blackboard, then you’re kind of stuck)
  • print tests that do not have time limits on them; do the work offline so you can enter the information later
  • work with a calendar to plan out your work for the rest of the semester; what will be do when and when will you do the work for it. Planning also takes time and the holiday is a great time to do that!
  • ask your instructor for materials you may need

There’s always lots to do! You just need to be prepared!

PS — the next maintenance day will be Saturday, November 28. All day, again. I’ll be back with these same suggestions!

Blackboard Maintenance – Monday, October 5 – 5:00 pm

There have been known problems with Blackboard this past weekend into today. The most often reported problem has been about slow or no access to tests and assignments.

We are aware of the problem and are working on it. Those of you who reported problems were helpful to us in clearly communicating the problems to Blackboard technical support.

Blackboard technical support has recommended some changes be made to our system. We will spend the rest of the afternoon preparing to make those changes.

Blackboard will be unavailable TODAY (Monday) starting 5:00 pm for about an hour for maintenance.

Instructors have been informed about this work and the scope of the problem. Contact your instructor about what to do next.

Check the “Blackboard Tip of the Week” box on the My Courses page for updates. If Genesis is not available, check https://maryjane47.wordpress.com for updates.

Thank you for your patience.

–Mary Jane Heider

Degree Works and Chrome v44 — Problems!

DW-logoInformation from the Records Office:

Please be advised that there is an issue rendering audits using Google Chrome version 44.

Ellucian (the company that publishes Degree Works) is aware of the problem, however they have not supplied a workaround or solution yet.  If you are having issues processing an audit, please be sure Chrome is not the browser.

When in doubt, always try another browser!

When in doubt – clear cache!

… and reboot!

Now… for some context.

bb-logo2The Blackboard update we did in July has fixed some things and broken others. That’s always a given, when you do a software update.

We’re keeping an eye on the servers and find we need to reboot the servers a tad more often than we like. We’re working on fixing that but, in the meantime, you can do some basic troubleshooting by clearing the cache in your browser when you encounter Blackboard issues.

Here’s how: https://help.yahoo.com/kb/web-browsers-cache-cookies-sln4525.html

Additionally, when given a time frame for the clearing (for example, Firefox default is only for the last hour), make the time “Everything” or “Forever” (or whatever really long time period is available) to make sure you clear out all of the cache.

And then, because if you’re anything like me, you really never do this, reboot your computer.

If nothing else, it may speed up your computer in general.

Couple other things you should be aware of:

Make an exception for GCC in your pop-up blocker. Here’s how: https://kb.indwes.edu/Apps/Blackboard/Getting_Started/02._Preparing_for_Online_Courses/Pop_Up_Blocker_Exceptions  (Replace “*.indwes.edu” with “*.genesee.edu” and “blackboard.indwes.edu” with “learn.genesee.edu”)

Make sure your operating system and browser combination is compatible with Blackboard. Find compatible configurations here: http://help.blackboard.com/en-us/Learn/9.1_2014_04/Administrator/010_Release_Notes/Supported_Technologies_for_End_Users

That should help keep your system and your Blackboard interactions working more smoothly.

Blackboard problems? Try this!

If you didn’t notice, we did some necessary upgrades on Blackboard over the 4th of July holiday weekend.

There were changes as a result of the July 4th update which necessiate a reevaluation of your system.

Most folk are getting in fine, but there’s the occasional “Module loading” issue still at this point.

Make sure your operating system and browser combination is compatible with Blackboard. Find compatible configurations here: http://help.blackboard.com/en-us/Learn/9.1_2014_04/Administrator/010_Release_Notes/Supported_Technologies_for_End_Users

Doing these steps will make for a better Blackboard experience.

Spring 2014 – Final Exam Schedule


The Final Exam schedule for Spring 2014 is now available! (Hey! It’s not even Spring Break! How can the final exam schedule be available??? 🙂  )

Not all courses have exams during the May 12 – 14 (Monday – Wednesday) exam window, but many courses do.

The schedule can be found here: https://maryjane47.wordpress.com/spring-2014-exam-schedule/

It is subject to change and students are responsible for verifying the time, date and location with their instructors.

Back to your regularly scheduled programming!