Internet Upgrade Service Monday, July 3, 8:00 AM – 6:00 PM

There is a planned upgrade to Internet hardware and software (Check Point Firewall) on Monday. This will impact wired access to the Internet in Batavia and all Campus Centers.

Systems impacted will be:

  • Self Service Banner (SSB)
  • Any sites supported at SUNY (i.e. Degree Works)
  • Library (including the catalog and journal databases)
  • Genesis and Blackboard. We are planning to route access to Genesis/Blackboard via a disaster site at our Dansville Campus. Access will only be available via wireless on campus OR from a non-GCC remote location.
  • E-Mail – messages inside the college will continue to flow. Incoming and outgoing messages (to addresses outside of Genesee.edu) will be queued up and delivered when Internet access is restored.
  • Genesee Website – external access to the website will point to a status page, stating that maintenance work is being performed. Internal access will work throughout the upgrade.

Most systems (except Banner Self Service (SSB), Library and the Genesee Website) should be accessible via wireless access (laptops or phones) as the wireless network will not be interrupted.

Banner INB users will receive a link that will allow for access to Banner outside of Genesis.

We will send out a message on Monday morning, to offer a status on where we are. If you encounter any issues or have any questions, please email the Help Desk (HelpDesk@genesee.edu).

If the upgrade concludes sooner than the anticipated schedule, we will send out a message.

Thank you for your patience.

System Maintenance – 11 pm Saturday to 3 am Sunday

I have to find more to write about — there are lots cooler things to write about besides maintenance announcements!

~*~*~*~*~

If you were around last Sunday at all, you probably noticed that the system maintenance that was supposed to only go from 7 am to 1 pm went all day. And, for some parts of it, like to 10:00 pm all day… sigh… it wasn’t pretty.

A piece of equipment unexpectedly crumbled underneath us and the rest of the day was spent cobbling together a work-around to get things up and running at all.

It’s like that glass you reach for in the cupboard – you’re not even reaching for that glass, you’re reaching for another – but you can only watch helplessly as it tumbles to the floor and shatters into a bazillion little shards. You then get to spend the next hour carefully cleaning up and making sure you have all the pieces before you can do anything else. And you never did get that drink of water you wanted in the first place.

While things are up and running, I think I saw some duct tape back there…. 😉  The replacement equipment has been delivered and it needs to be installed.

From 11:00 pm on Saturday, March 14 to 3:00 am on Sunday, March 15, all systems will be offline as we replace and configure equipment.

All systems will be offline during this time: web, Genesis, Blackboard, faculty/staff email, Banner…. If you gain access during this time, you may be cut off without warning.

Hopefully, this will settle things down as we all march through the second half of the semester! (Pun only half intended!)

Questions? Send me an email! mjheider@genesee.edu — I won’t be up at 3 am but I’ll look for any questions early Sunday morning!

–Mary Jane

PS – Did you know March 14 is “super” Pi day?  3-14-15…..  3.1415…  😉   Never going to see that again in our lifetimes!

System Maintenance – Sunday – 6 am to 10 am

TiredSigh… they mystery is gone… I’ve spilled the beans in the subject line and, well, really, there’s not much else to say!

With the recent discovery of the Bash Bug (and if they asked me to name things, I’d certainly come up with a cuter name than that!), we have some critical systems that need to be taken off line and patched. There’s no danger to anything at the moment, but it’s work that needs to be done.

Go ahead and sleep in, have breakfast, read the paper, do the crossword puzzle… by the time you’re done with all that, we’ll be done working and you should be all set!

If you do start working (anything: web, Blackboard, Library, Banner, email!) before 10 AM, you may get unceremoniously kicked out… just a warning!

Questions? You know where I live!

 

When in doubt – clear cache!

… and reboot!

Now… for some context.

bb-logo2The Blackboard update we did in July has fixed some things and broken others. That’s always a given, when you do a software update.

We’re keeping an eye on the servers and find we need to reboot the servers a tad more often than we like. We’re working on fixing that but, in the meantime, you can do some basic troubleshooting by clearing the cache in your browser when you encounter Blackboard issues.

Here’s how: https://help.yahoo.com/kb/web-browsers-cache-cookies-sln4525.html

Additionally, when given a time frame for the clearing (for example, Firefox default is only for the last hour), make the time “Everything” or “Forever” (or whatever really long time period is available) to make sure you clear out all of the cache.

And then, because if you’re anything like me, you really never do this, reboot your computer.

If nothing else, it may speed up your computer in general.

Couple other things you should be aware of:

Make an exception for GCC in your pop-up blocker. Here’s how: https://kb.indwes.edu/Apps/Blackboard/Getting_Started/02._Preparing_for_Online_Courses/Pop_Up_Blocker_Exceptions  (Replace “*.indwes.edu” with “*.genesee.edu” and “blackboard.indwes.edu” with “learn.genesee.edu”)

Make sure your operating system and browser combination is compatible with Blackboard. Find compatible configurations here: http://help.blackboard.com/en-us/Learn/9.1_2014_04/Administrator/010_Release_Notes/Supported_Technologies_for_End_Users

That should help keep your system and your Blackboard interactions working more smoothly.

Power Outage, Monday, January 20

virus

Ok, don’t fret! It’s only the early morning.

It’s the demon ‘routine maintenance’ thing that needs to be done, this time by National Grid.

Power to the Batavia campus will be turned off about 6 am on Monday, January 20 for ‘less than 2 hours’ so National Grid can do some maintenance.

Because we like to spin servers down gracefully, that means we will be spinning computers down starting about 5 am on Monday. We’ll be back online about an hour after National Grid is done — and they’ve been nicely accurate in their times, in previous scenarios — but it does take time to spin everything back up and make sure everything is working.

Summary:

All Genesee computer systems — including but not limited to: Web, Banner, Genesis, Blackboard, Email, Library — will be offline from about 5:00 am to 9:00 am on Monday, January 20.

So, everyone has a legitimate excuse to sleep in but once you’ve had that leisurely breakfast, you can work all day after that!

Questions? Before Monday, you can send an email to online@genesee.edu  Or leave a message here!

Computer Repair and Do-It-Yourself Maintenance

broken-computer

So maybe your computer is having a bad day. That happens.

But when your computer isn’t doing so well over a longer period of time, you need to think about what might be wrong and/or having someone else look at it.

Luckily, I have some resources for you.

The first is a “Routine Maintenance Guide” that is available here: http://windowssecrets.com/top-story/keep-a-healthy-pc-a-routine-maintenance-guide/ Fred Langa has been writing about computers for as long as I can remember, and he has some good suggestions in this article. This is an article that almost anyone can follow, you don’t need to be a computer expert to do these things!

But if the problem is beyond your capabilities, the Computer Repair Club has monthly clinics where the students in the Computer Repair program will look at your device — for free! If you need parts, they will charge for the parts… but sometimes all you need is something more than a quick tune up. The students in the program will do a best-effort attempt at getting your system up and running. Watch around campus for dates for the Clinics.

Beyond that, you’ll need to go to a repair shop and pay for assistance… not the best news, but sometimes you do need professional help with your system.

Good luck!

The Dis-Organized Course List

With the updates and fixes we (literally) just put into Blackboard, one major nuisance is that your organized class list has gone away.

If you didn’t know how to organize it, well, then you’ve missed out on a cool thing.

Click here for the video on how to organize your course listing.

Or, the steps:

  • point your cursor to the words “Course List”
  • look for the shadow-y “S” that appears on the right end of the block
  • click on the “S”
  • click the ticky box for “Group By Term”
  • un-clicky older terms you’re done with
  • an advanced option: if you point to the left end of the list, you get up and down arrows; use them to push Spring 2014 to the top of the list
  • click “Submit”

Ta-da!